Meet & Assist Services

Premium airport support for a seamless travel experience. Explore our services, available across the selected airports we operate.

Explore Services FAQs

Choose the Right Meet & Assist
Service for Your Journey

We welcome you

A personal airport representative will be there to receive you on arrival, either at the terminal entrance or near the aircraft exit, depending on your journey.

We take care of your luggage

From carrying your cases to assisting with strollers or connecting you to transfer support, baggage help can be arranged according to the service you choose.

We escort you through the airport

You’ll be accompanied from one point to the next, whether that means check-in, security, or your departure gate, for a smoother and more relaxed airport experience.

Premium airport assistance across Egypt

Enjoy a seamless travel experience with personalized Meet & Assist services at Egypt’s leading airports for arrivals, departures, and transit.

Coverage at key airports Professional assistance available across Egypt’s major destinations.

Tailored traveler support Ideal for VIPs, families, seniors, business travelers, and groups.

Smooth and stress-free journey Fast-track guidance and premium support from terminal entry to exit.

Borg El Arab

El Alamein

Sphinx

Cairo

Sharm El Sheikh

Hurghada

Luxor

Marsa Alam

Aswan

Airports We Serve

Sharm El Sheikh Marsa Alam Borg El Arab Hurghada Sphinx Cairo Luxor Aswan El Alamein

Frequently asked
questions

Where is Meet & Assist available?

Meet & Assist services are available across selected Egyptian airports including Sharm El Sheikh, Marsa Alam, Borg El Arab, Hurghada, Sphinx, Cairo, Luxor, Aswan, and El Alamein, depending on the selected service.

Can I book Meet & Assist for my children?

Yes. The service can be arranged for children, families, seniors, and passengers who need additional support through the airport.

What happens if my flight is cancelled or delayed?

Operational handling depends on the service and airport. It is best to notify the team as soon as possible so they can check the updated flight timing and re-coordinate support where available.

How does the new booking flow work?

You first choose the service you want. On the next service page, the form will show the airports where that service is available, helping keep the booking flow cleaner and more accurate.

Are all services available at every airport?

No. Availability varies by airport, terminal, and service type. Some services may be limited, airport-specific, terminal-specific, or unavailable on certain routes.

What is the difference between Fast Track and Meet & Assist?

Fast Track focuses on faster movement through airport formalities where available. Meet & Assist adds guided host support and a more comprehensive handling experience through multiple airport touchpoints.

What is included in Diamond service?

Diamond is a premium tier that may include priority handling, porter support, lounge access, and private aircraft transfer where available, with pricing often based on first passenger plus additional passengers.

Can I add lounge access separately?

Yes, lounge access can be selected as its own service where available, or included in certain premium service tiers depending on the airport.

How early should I book?

As early as possible is recommended, especially during peak dates and for premium services such as Diamond or Princess Service, which may have limited availability.

Can the next service page show only available airports?

Yes. That is the intended flow here. Each service card can point to its own page, and that page can limit the airport selection in the form to only the airports where the chosen service is offered.